Here you will find the instructions on how to set up training courses, customize them, or end the old training campaigns from the Admin Console
Please find all course descriptions at this link
1. Click the Training button from the left-side menu bar and select training courses.
2. Browse available training courses, selecting one to view details such as video count, quizzes, and duration. Explore the Chapter Menu on the right for a content overview.
You can also create a Custom Campaign.
3. Click Setup Training in the upper right corner or beside the 'Help' button.
4. Configure your campaign settings.
The countdown of days to complete starts from the date when the user was invited to complete the task (when the user was invited and the task was assigned).
5. Click Start Training. A confirmation pop-up will appear, notifying you that selected users will receive an email.
The Learner Console looks like this once the training is launched:
Admin can mark training for the user as a completed task. For this, click Users => Profile => Outstanding Tasks => Training => Mark as completed. The training will appear in Completed Tasks with the info symbol that the task was marked as completed by admin.
Frequently Asked Questions
What happens when I add a new user?
New users are assigned department-specific training with the same time allotment as existing users. They'll receive an email notification.
Will users receive reminders for incomplete training?
Yes, users receive automated reminders every Wednesday for incomplete tasks (training, gaming, policies, or monthly video). Turn reminders on or off in the Admin Panel Account Settings.
A user should retake the training. How do I do that?
To have a specific user re-take the training, you will need to end the current training as described in - How to Set Up, Customize, and End the Training
Once it ends, you can create a new department or a group and assign the user there. Start a new training for this department or group, and the user will be assigned to the training.
Is it possible to set up a training session without specifying a start and end date?
When you set up a training, you should choose a start date and days to complete. The learners will see the period during which they should complete the task, though the training will not disappear till the admin ends it manually from the Admin Console.
Can a training session be set up without assigning any users to it?
Yes, you can set up a training for a department or a group without users, or you can set up a task before adding users. I'm adding the article where you can find more information - How to Set Up, Customize, and End the Training.
If a user is added after a training session has started but has not yet ended, will they receive the email to start that training?
Users who didn't complete a task will receive a weekly reminder - Email Notifications Types and Reminders Customization. You can set them up in the Account Settings here.
How can I manage onboarding new users if some training sessions have already finished and been archived?
Please set up a new task/training for them. Training will remain active till the admin ends it in the training settings. Please check our guides: Users Tasks Assignment and Notifications Insights, and How to Assign/ Remove Tasks to Users?
Any questions? Please, contact our Support Team by emailing us at support@wizer-training.com.
Best regards,
