Types of Email Notifications & Reminders. How to Customize Email Reminders

Learners invited to the Wizer platform, receive 2 types of email notifications: task assignment notifications and weekly reminders. Reminders can be customized by Admin.

Notifications with no Active Assignments

When the users are added manually or by CSV file

Add Users ⇒ Admin role ⇒ Email to Complete Registration

Add Users ⇒ Learner role ⇒ No Task Assigned ⇒ No Email
When the users are added with SSO or SCIM automatic provisioning:
Add Users ⇒ Admin role ⇒ Email to Complete Registration
Add Users/Users AD Sync ⇒ No Task Assigned⇒ No Email
 

Task Assignment Notification Emails

Users are added manually or by CSV file

Add Users ⇒ Training/Gaming/Policy/Monthly Video Assignment with a unique link per user

Users are added with SSO or synced with SCIM automatic provisioning:

Add Users/Users AD Sync or Provisioning ⇒ Training/Gaming/Policy/Monthly Video Assignment with a unique link per company 

When a new Training/Gaming/Policy/Monthly Video is assigned. The Admin assigns a new task or adds a Learner to a department that already has an active task, or adds a new department to an active task):

New Training/Gaming/Policy/Monthly Video Assigned to a Registered User ⇒ Task notification with Employee Training App link

New Training/Gaming/Policy/Monthly Video Assigned to Non-Registered User ⇒ Task notification with a unique link per user

New Training/Gaming/Policy/Monthly Video Assigned to SSO User ⇒ Task notification with a unique link per company

Weekly Reminders 

Sent out every Wednesday after 12 PM EDT (can be configured here)

Registered Users ⇒ Training/Gaming/Policy/Monthly Video Reminders Enabled ⇒ User has the tasks to complete and respective sections in reminders settings are enabled ⇒ User has been online last 3 months ⇒ Email 

Non-Registered Users ⇒ Training/Gaming/Policy/Monthly Video Reminders Enabled ⇒ User has the tasks to complete and respective sections in reminders settings are enabled ⇒ User has been online for last 3 months ⇒ Email is being sent out within 3 weeks and then suspends

Registered Users ⇒ Reminders Disabled ⇒ No Email

Non-Registered Users ⇒ Reminders Disabled ⇒ No Email

Manual Training Reminders

Admin can send reminders to a user or to users (in a bulk).

Please choose Users not Started in the Training Statistics tab, then the 'Users not Started' Modal opens, you may select the users to send reminders.

Non-Registered Users ⇒ Reminder with a unique per user registration link

Registered Users ⇒ Reminder with Employee Training App login link

SSO Users⇒ Reminder with SSO login link

Reminders Customization

The Admin can customize reminders' subject and email body sent to users in two ways.

Add New Users flow allows customizing reminders' subject and email body sent to users on its last step

Admin can also select All Users ⇒ select Send Reminders ⇒ Customize outstanding task reminder as on the below screenshot.

 

Any questions? Please contact our support specialists at support@wizer-training.com.

 Best regards,

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