Videos Not Loading in Microsoft Edge – How to Fix

✅ Quick fix (for one user)

If a video won’t play, you can disable Enhanced Security just for Wizer Training:

1. Open Edge and go to the Wizer Training page.

2. Click the lock/shield icon next to the address bar.

3. Turn OFF Enhanced Security for this site.

4. Refresh the page, the video should play.

🛠️ Admin fix (organization-wide)

If many people have this issue, IT admins should allow-list the Wizer domain so videos work for everyone:

Domains to allow-list:

wizer-training.com

*.wizer-training.com

wisitia.com

*.wistia.com

*.wistia.net

embedwistia-a.akamaihd.net

Microsoft Intune (Cloud-Managed)

1. In Intune Admin Center:
   Devices → Configuration Profiles → Create Profile

2. Platform: Windows 10/11
   Profile type: Settings catalog

3. Add setting:
   Microsoft Edge → Tracking Prevention Exceptions

4. Add trusted domains

5. Assign to target groups and save

🔍 If videos still don’t play

• Confirm you’re using Microsoft Edge (not Internet Explorer mode).

• Confirm the allow-list policy is correctly applied (check edge://policy).

• Restart Edge after policy changes.

• Try another browser (Chrome, Firefox, Safari) to verify.

If the issue persists, send your browser version, relevant policy screenshot to Wizer Support.