Please note that configuration items' names and workflows might change on the app vendor's end, thus, please refer to the vendor's knowledge base for the latest documentation on whitelisting topics.
Why Whitelist in Proofpoint?
Whitelisting ensures the Wizer phishing simulation (PS) functions without issue and prevents PS emails from being automatically moved to the spam folder or notifying users about potential phishing emails.
Whitelisting in Proofpoint
When you're ready to whitelist in Proofpoint, follow the below instructions. These instructions were gathered from Proofpoint's Safelisting Addresses article (opens in a new tab).
If you have issues with attachment-related emails, see Proofpoint's article on Blocks by Default (opens in a new tab).
What to Do If Your Emails are Going to Spam
If your emails are being sent to the spam or quarantined, you'll need to add Wizer to the Organizational Safe List in Proofpoint.
Follow the instructions below to add Wizer's hostnames or IP addresses to the Organizational Safe List:
- From your Proofpoint admin center, navigate to Email Protection > Spam Detection > Organizational Safe List.