User Deletion: Capable of Being Conducted in Bulk or Individually.
Deleting users will remove them from your listing. Admins will have the option to permanently delete users directly from the admin console. Deleting users can actively affect your license, which is dictated by the amount of active users.
Deleting users is a permanent, irreversible action that cannot be undone. All user data, including training records, will not saved.
Before deleting, we strongly recommend saving a copy of each user’s training history from the Reporting tab.
Alternatively, disabling users allows you to temporarily deactivate an account without losing any associated data or history, ensuring the option to get access to old user's records. You can learn more about disabling users from our other Knowledge Base article here.
Users can be deleted in bulk or individually.
To delete users, please follow these steps:
1. In the Users tab, click the checkbox to the left of the desired user(s) email(s).
2. Click the orange "Actions" button (located above the Departments row) and select "Delete Users"
Users cannot delete their own account (both Admins and the Account Owner).
An Account Owner cannot be deleted.
3. Click confirm after acknowledging the pop-up
4. Enter the confirmation phrase "I confirm deletion" and click confirm
